1). Low Cost-Per-Call
A VoIP telephone system uses internet protocol instead of traditional telephony lines. Thus, the communication data via VoIP is sent over the internet (an IP network) as data packets. Your company’s IP can be directly connected to your telephone service provider, your internet connection, or set up to utilize both.

With voice-over-internet Protocol, your service provider guarantees the network connection to your office will provide quality of service (QoS). However, QoS is unattainable if you go “over the top” when using the internet to connect to the service provider.

Calls made over the conventional telephony lines entail users on either end using the same line to communicate. The limiting factor is the capacity to install the many lines needed to ensure the network serves everyone. Hence, calls over landlines prove to be very costly, especially long-distance. Using the internet is a fast and more efficient option for relaying call data. It circumvents the landline limitations, allowing for cheaper domestic and long-distance communications.

VoIP users, especially businesses, can lower long-distance and domestic call costs. For instance, providers offer packages that allow businesses to make free domestic calls in the United States, particularly for those made within the “lower 48”.

At this point, you probably wonder how much you can save when using VoIP to make business calls. Surveys show that upgrading to VoIP can save you nearly 45% on your monthly phone bill.

2). Service Mobility
If your business is mobile, it can benefit significantly from switching to VoIP. Firstly, the internet is vastly available (nearly everywhere you go), which means you will have connectivity at your respective locations.

The traditional landline setup saw every home or business assigned a line for its phone number. Hence, relocation meant a tedious process of fishing for the correct codes and keys to dial when setting up your phone. So, the process was a time-consuming hassle that entailed calling phone companies to request the transfer of your phone number and subscribed services to the new location.

The VoIP system eliminates all these troubles, doing away with the physical limitations and gives you the freedom for your business to enjoy reliable phone services wherever you go.

3). Flexibility Of Features
You can multitask when using VoIP systems. The setup can work with different tech devices, allowing savvy users to be as productive as possible. For instance, you could be on hold within a call with a long queue. In such a case, you can use the waiting time to strategize how to approach missed client calls as you go through your email to check voicemail-to-text transcriptions they sent.

You can use VoIP systems to manage voicemails and messages with ease. For example, a client can message you or send you a voicemail that you can forward to other clients simultaneously at the click of a mouse.

Such features and more are helpful elements your business can leverage when using the VoIP phone system. Moreover, you can add or remove the features at your discretion to meet your needs as your business moves from location to location and changes with growth.

4). Uncomplicated Conference Calls
The voice-over-internet protocol will see the communication relay done as data converging within a fast and secure network instead of a dedicated line. Thus, it makes it easier for businesses to make conference calls.

That does not mean they cannot use conventional landlines for conferencing. However, the traditional phone system requires you to dig deeper into your wallet to pay for an additional service for hosting the callers for a conference.

Tim